bdjackpot Privacy Policy

1.1 — Purpose of This Policy

bdjackpot is a trusted online casino and betting platform in Bangladesh. Protecting the privacy of our users is one of our core commitments. Through this privacy policy, we want to let you know what kind of information we collect, why we collect it, and how it is used.

Please read this privacy policy carefully and in full before using our platform. If you have any questions, please contact us.

1.2 — Scope of Application

This privacy policy applies to the following:

• All pages and sections of the bdjackpot website
• All account holders registered on the platform
• Information sent through our live chat and email support channels
• Information collected during deposit and withdrawal processes
• All data related to gaming activity

2.1 — Information You Provide Directly

When you register, log in, or use services on our platform, you voluntarily provide the following information:

• Full name and date of birth
• Email address
• Mobile number
• Payment method details (bKash, Nagad, Rocket, Upay account numbers)
• Documents submitted for identity verification (national ID card or passport)
• Messages and requests sent via live chat and email

2.2 — Automatically Collected Information

When you visit our website, certain technical information is collected automatically, including:

• IP address and device information
• Browser type and operating system information
• Cookies and session data
• Time spent on the site and information about pages visited
• Gaming activity and betting history
• Financial transaction records

2.3 — Information Received from Third Parties

In some cases we may receive information from third-party sources, such as payment processors or identity verification services. This information is used solely to protect your account and verify the validity of financial transactions.

3.1 — Account Management

Information is used to create, verify, and manage your bdjackpot account. This includes keeping the login process secure, providing a password reset facility, and notifying you of any changes to your account.

3.2 — Processing Financial Transactions

The necessary financial information is used to complete your deposit and withdrawal processes securely. The minimum deposit at bdjackpot is ৳100 and the minimum withdrawal is ৳500. Withdrawals are generally processed within 10–45 minutes. Your financial information is always kept secure through SSL encryption.

3.3 — Customer Support

Information is used to enable our 24/7 Bengali-language live chat support team to resolve your issues. When you contact us for support, our team can verify your account details and provide a fast and effective solution.

3.4 — Responsible Gaming

By analysing your gaming activity data, we can take steps to ensure responsible gaming. If unusual activity is detected, we may contact you and provide assistance if needed.

3.5 — Fraud and Security

Technical information is used to protect our platform from fraudulent activity and to ensure the security of all users' accounts. This information is essential as part of our anti-money laundering (AML) and fraud prevention measures.

3.6 — Service Improvement

Information related to user experience and feedback is analysed to improve the quality of our platform and services. This analysis is conducted on a completely anonymous basis and no personal information is disclosed.

4.1 — Payment Processors

The minimum necessary information is shared with payment processors to complete financial transactions through bKash, Nagad, Rocket, and Upay. This information is used solely for the purpose of processing transactions, and each payment processor operates under its own privacy policy.

4.2 — Game Providers

Various game providers operate on our platform, including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe. Some session-related information may be shared for the technical connection of game services, however your personally identifiable information is never shared.

4.3 — Legal Obligations

If a legal authority requests information through a valid order, bdjackpot is required by law to provide that information. In such cases we always provide only the minimum necessary information and make every effort to notify you as much as possible.

4.4 — Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new authority. In such cases the existing privacy policy will continue to apply and users will be notified in due course.

5.1 — What Are Cookies

Cookies are small data files stored in your browser. They help our website remember your preferences, maintain login sessions, and improve the overall user experience.

5.2 — Types of Cookies We Use

• Essential Cookies: Required for the basic functioning of the platform. They maintain login sessions and security.
• Functional Cookies: Remember your preferences and settings so your next visit is more convenient.
• Analytics Cookies: Collect anonymous statistics about website usage to help improve our services.

5.3 — Cookie Controls

You can control cookies by changing your browser settings. Please note, however, that disabling certain cookies may cause some features of the platform to not work correctly.

6.1 — Technical Security

We use the following technologies to protect your information:

• SSL (Secure Sockets Layer) encryption — all data transmissions are encrypted
• High-grade encryption technology for financial information
• Regular security testing and vulnerability assessments
• Access control systems — only authorised staff can access information
• Firewall and intrusion prevention systems

6.2 — Organisational Security

In addition to technical measures, we have also adopted organisational security measures:

• Staff data protection training
• Following a minimum-necessity principle for access to information
• Regular internal security reviews
• A rapid response plan in the event of a data breach

6.3 — Data Retention Period

Your information is stored only for as long as necessary. Even after an account is closed, some information may need to be retained for a specific period due to legal and regulatory obligations. Once no longer needed, information is securely deleted.

7.1 — Right to Access Information

You may ask us at any time what information we hold about you. We will try to respond to your request as quickly as possible.

7.2 — Right to Correct Information

If your information is incorrect or incomplete, you may request a correction. We will correct the information as quickly as possible.

7.3 — Request to Delete Your Account

You may request that your account be deleted. Please note, however, that we are obligated to retain certain information for legal and regulatory reasons. All other information, apart from such mandatory data, will be deleted.

7.4 — Right to Opt Out of Marketing Communications

If you do not wish to receive our marketing communications, let our support team know at any time. We will act in accordance with your preference. However, it is not possible to stop sending important account-related messages as they are an integral part of the service.

7.5 — Right to Submit a Complaint

If you have any concerns or complaints regarding your privacy, please contact our support team. We will consider your complaint seriously and take appropriate action.

8.1 — Age Verification

We verify age during the registration process. Registration is not accepted from any person under the age of 21. If we become aware that a minor has used our platform, that account will be closed immediately.

8.2 — Information of Minors

bdjackpot does not knowingly collect information from any person under the age of 18. If such information is collected by mistake, it will be deleted as soon as it is identified.

9.1 — Notice of Changes

If any significant changes are made to this privacy policy, we will notify you by email or by a notice on our platform. The date of the change will be noted in the "Last Updated" section at the top of this page.

9.2 — Meaning of Continued Use

Using our platform after a policy change means you are considered to have automatically agreed to the updated policy. We therefore recommend visiting this page regularly.